Hotels that go the extra mile in terms of customer service will see clients come back time and again. For those looking for the ultimate luxury stays, hotels which give them assistance at the touch of a button offer something special.
What Is a Service Call System?
Also called an employee paging system, a service call system is a device which makes communication between hotel guests and staff quick and seamless. Rather than having to use a phone and wait for reception to pick it up, guests can simply press a call button and get the information or service they need efficiently.
How Does It Work?
These wireless pager systems are high-tech and bring to mind old-style service, when the upper classes had butlers to attend to their every whim. They can be customised to suit the hotel’s style, with logo and personalised fonts printed on them, as well as what they are for – whether it’s press for assistance, service or even champagne. One luxury hotel in Glasgow offers guests three buttons on their bedside table, offering prosecco, an evening snack or a butler.
The technology is digital, which means calls go through to pagers, smartphones, smart watches and tablets. If you want to see what they look like, companies such as https://www.dinggly.com/us/products/wireless-call-buttons/ have a wide range of call buttons to suit many accommodation types.
Advantages
The biggest advantage of a call button system for a hotel is satisfied customers. They don’t have to wait long to get anything they need, as employees are notified immediately of a specific need and can respond accordingly.
This means profits can be increased, as guests are prepared to pay more for a personalised, more luxurious service. If the hotel works more efficiently, it is more convenient and its image and brand will be enhanced.
It also means that the hotel is well managed, as it is meeting the needs of its demanding customers and communicating with them in the best way possible to give them a relaxing stay.
