If you have a broken boiler, then it is easy to jump at the first quote just so that you can get the heating back. To prevent those shock moments and work that doesn’t do the job, a few simple questions can direct most conversations in your favour.
Here are five things you should be sure to ask before signing off on a boiler repair quote.
1) Are you Gas Safe registered?
In the UK, all gas appliances must be looked at by a Gas Safe engineer. Ensure you see their Gas Safe ID, and check it covers the actual type of function you are asking them to perform.
What do you think is wrong? How did you determine the fault?
An engineer who is good enough would explain this in plain English. For Boiler Repair Gloucester, visit www.hprservicesltd.com/gloucester-boilers/boiler-repair-gloucester/
Ask:
What tests did you run?
Is this a verified fault, or are we all just guessing?
Are there further issues?
This tells you about parts swapping (change a piece until it works).
2) Is the quote specific? (itemise the exact numbers in your quotes)
Understand what you are paying for
Labour (and how many hours)
Parts
Call-out fee
VAT
Extras (parking, congestion charge, and out-of-hours)
Fixed price (ask for a range, and what might cause the high end)
3) Will they use new, genuine parts, and are they available?
Parts quality matters for reliability.
Ask:
Is it OEM, or are they produced by a third party?
Do they have them in stock, or will you need to come back a second time?
Can you show me the part that was replaced?
4) Parts and Labour Warranty
A good quote contains a committed promise.
Ask:
How long is the warranty?
Does it include labour as well, or parts only?
What would void it?
5) Should I Have It Repaired Or Replaced?
An honest engineer will let you know if a fix is a bad idea.
Ask:
How old is the boiler?
Is this a common failure to recur?
How long would a repair like this last in real terms?
6) How can I make sure this problem won’t happen again?
A good engineer will explain how to prevent the issue occuring in the future. They should show you repairs, danger inhibitors, how to check pressure and generally maintain your boiler.
Free boiler repair quote? Sounds peachy, but this method creates a rushed experience rather than an open one. If you can’t get straight answers, it’s definitely worth getting a second opinion on expensive repairs.
